Refund Policy

Refund Policy

We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy.

Domestic Orders

You can place your Return/Exchange request by writing to us at care@crazyneedleonline.com
Orders can be returned and exchanged within 7 days of order delivery.
Exchange and Replacement can only be done for sizes, wrong, and defective products. If the selected size is unavailable, we will proceed with a Refund to the source account. If you want a different product during the exchange, connect with our customer support team, and we will guide you through the process.
Returns/Refunds are accepted only for product quality issues, the wrong product, missing items, and the unavailability of the required size.
A product Opening Video is a must for missing or damaged product complaints.
Replacement or return will be accepted only if the product is unused and the tags are intact. Our team might request further information or images to evaluate your Return Request.
To avoid the hassle of Returning and Exchanging, please consult our size chart on each product page to choose the correct fit.
CrazyNeedle offers a Reverse Pickup Option for most pin codes in India. However, if the Reverse Pickup Pincode is inaccessible by our logistics partners, we may ask you to ship the product back to us and share the tracking details by email. We will reimburse the cost of shipping up to INR 99.
Refunds for prepaid orders will initiate once the product reaches our warehouse, and the amount will be directly credited to the source account within 7 – 10 working days. COD orders/Pay on Delivery orders will be refunded as a COUPON CODE ONLY. Coupon codes have a validity of 1 (One) month.
Products purchased with the abovementioned COUPON CODE generated for COD customers are not eligible for refund/return. Exchange orders (orders that have been exchanged once against the original order) are not eligible for exchange, return, or refund.
All Orders containing FREE Products and Clearance Sales orders are not eligible for Refund or Exchange. If discounts are applied during the order, the discount value will also be adjusted in the refund; rest assured.

International Orders

Unfortunately, Returns, Replacements, and Refunds are impossible for International Orders. We urge you to check our Size Chart on each product page while ordering.
If you have received a wrong, smaller size, or damaged product, please write to us at care@crazyneedleonline.com within 48 hours of delivery, along with a photograph or video of the product (size, damaged, missing, or wrong product). Our team will then contact you and assist you with the refund or Replacement, whichever is applicable.

NOTE: A product Opening Video is a must for missing or damaged product complaints.

In case of a refund, the amount will be initiated to the original account, which will be credited within 10 – 15 working days.

Company Information:

Trade Name: CrazyNeedle

Phone Number: +91 9147368310

Email: care@crazyneedleonline.com