Shipping Details

Shipping & Delivery Policy

CrazyNeedle, as a brand, values the importance of offering a wholesome customer experience that starts with a beautiful and interactive web store and ends with perfect shipping and delivery of products. Our products must be delivered with the utmost care; hence, our comprehensive Shipping Policy reflects our mission.

How Do We Ship Our Products?

-CrazyNeedle has partnered with the world’s most dependable, secure, fast logistics and courier companies, including DTDC, Bluedart, and Delivery. Our third-party partners ensure the timely delivery of products.

Shipping Across India. What’s the Estimated Delivery Time?

We deliver products across all Pincodes in India.

For national deliveries, we ship within 24 hours of order confirmation. The estimated delivery time is 4 to 7 working days.

International Shipping. What’s the Estimated Delivery Time?

We ship and deliver our products outside India to almost all major countries. Contact our support center to learn which countries we deliver to.

For all orders placed outside India, the products are shipped within 48 hours of order confirmation. The estimated delivery time is 2 to 15 business days.

NOTES: We do not ship on Sundays and nationally observed holidays. Orders placed on Saturday after 3 PM are dispatched the following Monday or the next working day.

In addition, certain unforeseen situations, such as bank holidays, interstate and intercountry regulations, bad weather conditions, strikes, lockdowns, economic and political issues, the serviceability of courier partners in the Pincode, and even accidents, can delay order delivery. Such situations are beyond our control.
However, if your order is delayed beyond a week from the estimated delivery time, we will coordinate with the shipment partner and contact you with the latest update.

What is Our Shipping Cost?

National Shipping: CrazyNeedle offers FREE shipping for all orders placed within India. Taxes and duties are included in the product price listed on crazyneedleonline.com

International Shipping: The shipping cost for international orders is calculated at checkout, depending upon the weight and value of the order and the shipping address (country).

The shipping cost does not include import duties, and cash on Delivery (COD) does not apply to international shipping.

Payment Terms

CrazyNeddle accepts all major national and international credit cards, debit cards, UPI IDs, and Internet banking transactions.
We offer safe and secure payment through our payment partners. Rest assured.

How Do You Know an Order is Shipped?

You will receive an order confirmation email with the estimated time of delivery and order details. Once the order is shipped, a shipment confirmation email will be sent to you along with the tracking number and a link to our courier company so that you can track your shipment status in real time.

What If You Are Not Available to Receive an Order?

The third-party agent will contact you before attempting delivery. If you are unavailable to accept the order on the first try, suggest the time and date of availability.

The delivery agent will make a second try to deliver your order at your preferred time.

If the package is still undelivered after the second attempt, it will be returned to our courier partner warehouse. Contact our customer care team for further information.

NOTE: We request that you be present to receive your COD order.

What Should You Do If the Package is Opened or Tampered?

Before your order leaves our warehouse, it passes a stringent quality check. We aim to make your shopping experience with CrazyNeedle as perfect as possible. Hence, we work only with the most reliable logistics partners with proven track records.

However, due to unforeseen circumstance(s), if you have received an order with manufacturing defects or missing pieces, contact our grievance team immediately at care@crazyneedleoneline.com within 24 hours of delivery. We will take the necessary action to rectify the error.

IMPORTANT NOTES:

If the third-party delivery partner tries to deliver a damaged, opened, soiled, or tampered package, DO NOT ACCEPT it. However, we urge you to click a picture of the package and report it to our grievance team as soon as possible at care@crazyneedleoneline.com.

Reporting Missing Piece: You must produce a Package OPENING VIDEO to our team to report missing or defective items. We may reject the request if the terms are not fulfilled.

Therefore, we urge you to Shoot a Package Opening Video whenever we deliver an order.