Shipping Details
Shipping & Delivery Policy
CrazyNeedle, as a brand, values the importance of offering a wholesome customer experience that starts with a beautiful and interactive web store and ends with perfect shipping and delivery of products. Our products must be delivered with the utmost care; hence, our comprehensive Shipping Policy reflects our mission.
How Do We Ship Our Products?
-CrazyNeedle has partnered with the world’s most dependable, secure, fast logistics and courier companies, including DTDC, Bluedart, and Delivery. Our third-party partners ensure the timely delivery of products.
Shipping Across India. What’s the Estimated Delivery Time?
We deliver products across all Pincodes in India.
For national deliveries, we ship within 24 hours of order confirmation. The estimated delivery time is 4 to 7 working days.
What is Our Shipping Cost?
National Shipping: CrazyNeedle offers FREE shipping for all orders placed within India. Taxes and duties are included in the product price listed on crazyneedleonline.com
Payment Terms
- CrazyNeddle accepts all major credit cards, debit cards, UPI IDs, and Internet banking transactions.
- We offer safe and secure payment through our payment partners. Rest assured.
How Do You Know an Order is Shipped?
You will receive an order confirmation email with the estimated time of delivery and order details. Once the order is shipped, a shipment confirmation email will be sent to you along with the tracking number and a link to our courier company so that you can track your shipment status in real time.
What If You Are Not Available to Receive an Order?
The third-party agent will contact you before attempting delivery. If you are unavailable to accept the order on the first try, suggest the time and date of availability.
The delivery agent will make a second try to deliver your order at your preferred time.
If the package is still undelivered after the second attempt, it will be returned to our courier partner warehouse. Contact our customer care team for further information.
NOTE: We request that you be present to receive your COD order.
What Should You Do If the Package is Opened or Tampered?
Before your order leaves our warehouse, it passes a stringent quality check. We aim to make your shopping experience with CrazyNeedle as perfect as possible. Hence, we work only with the most reliable logistics partners with proven track records.
However, due to unforeseen circumstance(s), if you have received an order with manufacturing defects or missing pieces, contact our grievance team immediately at crazyneedlecare@gmail.com within 24 hours of delivery. We will take the necessary action to rectify the error.
IMPORTANT NOTES:
If the third-party delivery partner tries to deliver a damaged, opened, soiled, or tampered package, DO NOT ACCEPT it. However, we urge you to click a picture of the package and report it to our grievance team as soon as possible at crazyneedlecare@gmail.com.
Reporting Missing Piece: You must produce a Package OPENING VIDEO to our team to report missing or defective items. We may reject the request if the terms are not fulfilled.
Therefore, we urge you to Shoot a Package Opening Video whenever we deliver an order.