Return/Exchange policy

Return & Exchange Policy:

• Return or Exchange Request to be made within 7 days of delivery.
• Exchange orders are placed upon picking up your return. Limited stock may lead to the unavailability of your chosen product; our team will contact you for an alternative in such cases.
• Refunds are only made with a Store Credit.
• Store Credit will be shared once the customer picks up the order.
• FABRICS, SALE, & LAST PIECES are not eligible for any Return or Exchange 
• Tags must be intact with the barcode sticker.
• Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for Returns or Refunds.
• If any products in your order are damaged/ defective, or missing, kindly contact us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.
• If your merchandise is damaged, share images and details through the provided link. We will then communicate further steps for replacement, store credit, or a full refund.
• Misprints and color differences from website images are not considered damaged products. We only sell handcrafted products, and these are all signs of authenticity.
• Shipping charges are non - refundable.
• The company holds the authority to make the final decision in any case.
• Please note that products from our brand bought from other marketplaces are not eligible for return or exchange at our store or on the website.

Return & Exchange Request Process:

• Visit the link provided to request a return or exchange.
• State the return reason and select the item to be returned along with images in case of any defect/damages.
• A return pick-up will be initiated for orders within India.
• Ensure all tags and labels are intact and the product is unworn.
• Return or Exchange requests for orders placed using a store credit will be rejected.

Store Credit:

• A store credit will be issued within 24 hours after the order is picked up. It will be provided via email.
• The store credit is valid for a lifetime.
• The credit will be for the sale amount of the returned products.
• Shipping costs will not be credited back in any case.

Order Cancellations:

• If you need to cancel an order, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. Rs.150 will be deducted from the order value if canceled after shipping. 

International Orders:

• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
• We do not facilitate reverse pick-ups for International Orders.
• A store credit or refund will be issued for the value of the returned product only.
• Shipping charges are non-refundable under any circumstances.
• International Orders are not eligible for exchanges. The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

Alternatively, customers can request to return the product when someone travels from their country to India without incurring additional shipping costs.

If your merchandise arrives damaged, you can share images as proof with us at care@crazyneedleonline.com. We will record the issue and communicate further steps to you. In such cases, a store credit of the same value or a full refund can be made.

Refunds:

REFUNDS WILL TAKE 20-25 WORKING DAYS.

Please Note: We only offer refunds for money in cases of wrong or damaged products being delivered. In any other case, a refund is made only under the terms of STORE CREDIT.

1. Returns take approximately 12 to 14 working days to reach the company.
2. Refunds will be credited to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in-house team, which takes 1-2 working days.
3. After that, it takes 2-3 business days to process the refund internally.
4. The bank or portal will also take 2-3 business days to process/reflect the refund.

• A flat fee of Rs.150 will be deducted in case of Money Refunds. No return fee will be charged for damaged products.
• For COD orders, a refund is not available.
• A refund will be made for the sale amount of the returned products.
• Shipping costs will not be credited back in any case.
• The company holds the authority to make the final decision in any case.

Please be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The delivery executive's contact information is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations.